Lake-Sumter Community College


Student Administrative Appeals

Lake-Sumter Community College is committed to ensuring that all students receive access to a fair, equitable and timely grievance process without retaliation. LSCC seeks to maintain clear pathways for students who wish to lodge complaints or pursue grievances and appeals.  To provide these pathways, the College maintains a responsive system designed to address and resolve student complaints.

The student grievance resolution process includes:

1.     Informal Complaints

2.     Formal Complaints/Grievances

3.     Appeals

Students have the right to appeal administrative decisions and are encouraged to use available informal means in the resolution of the complaint prior to filing a formal complaint or grievance. If the matter cannot be resolved through the informal process as shown in the LSSC Resolution of Student Grievances/Complaints chart outlined in the LSSC Catalog and Student Handbook, the student may elect to proceed through a formal written process through the Administrative Appeals Committee.

Administrative Appeals/Requests

LSSC permits four types of written administrative appeal requests including student requests for late withdrawal, administrative drop/refund, a waiver to avoid the full cost of instruction of a third attempt, and a fourth course attempt.

Students should meet with an Academic Advisor to learn more about the appeal process and secure all necessary forms and documentation.

Student Request for Late Withdrawal from Courses

Requests for withdrawal from courses beyond the deadline date may be granted due to serious circumstances beyond the student’s control that prevent successful completion of the course. Withdrawal exceptions must be submitted within one year of the last day of the term for which the student is submitting an appeal.  Requests made after that time will not be considered. Approved requests will result in a “W” on the student transcript and count towards the student’s college and financial aid completion ratio.  The student’s reasons for pursuing the appeal must be fully explained and documented, in writing, and are limited to the following: involuntary call to military duty, death of a student, documented illness/injury of a student or a member of the student’s immediate family (spouse/partner, parent or child), or severe exigent circumstances.

Student Request for Administrative Drop/Refund

In compliance with State Board of Education Rule 6A-14.0541, a 100% refund of tuition and fees will occur only when classes are dropped within the college’s established add-drop time period. Refunds are not issued for classes from which the student withdraws after the established add-drop time period.  However, LSSC allows the full refund (100%) of tuition and fees in cases of serious circumstances beyond the student’s control that occur prior to the mid-point (50% of instructional days) of the semester and prevent the student from completing the semester. In the case of mini-mester courses, the circumstances must occur prior to the mid-point of the course. The student’s reasons for pursuing the appeal must be fully explained and documented, in writing, and are limited to the following: involuntary call to military duty, death of the student, illness of the student of such severity and duration that attendance in class is not possible from the onset of the illness through the end of the semester, or technical errors associated with the student’s admission, advising or registration on the part of the college or college staff.

 

 

Student Request for A Waiver To Avoid The Full Cost of Instruction of A Third Attempt

Students may repeat only those classes in which they have received a grade of W, D, U or F (a non-passing grade) in compliance with F. S. Section 1009.285 and F. S. Section 1009.28.  Students attempting the same developmental course or the same college credit course for the third time must pay 100% of the full cost of instruction for those courses. The full cost of instruction is equivalent to the cost of out-of-state tuition.  The student’s reasons for pursuing the waiver of the full cost of instruction and request appeal must be fully explained and documented, in writing, and are limited to the following: involuntary call to military duty, death of student’s immediate family member, illness of student or member of student’s immediate family (spouse/partner, parent or child), disability, non-native speaker/ESL, change in conditions of employment or financial hardship.

Student Request for A Fourth Course Attempt

Students may repeat only those classes in which they have received a grade of W, D, U or F (a non-passing grade) in compliance with F. S. Section 1009.285  and F. S. Section 1009.28. Link 13 Students attempting the same developmental course or the same college credit course for the fourth time must pay 100% of the full cost of instruction for those courses. The full cost of instruction is equivalent to the cost of out-of-state tuition.  A fourth attempt may be allowed only through a formal review process, which the student must initiate through the appeals process with an academic advisor. The student’s reasons for requesting a fourth course attempt appeal must be fully explained and documented, in writing, and are limited to the following: involuntary call to military duty, death of student’s immediate family member, illness of student or member of student’s immediate family (spouse/partner, parent or child), disability, non-native speaker/ESL, change in conditions of employment, or financial hardship.